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CX Capabilities​

Key Customer Successes - CX​

CX Managed Services​

Salient Facts​

  • 24*7 Global Support​

  • Improve Response, Informed Repairs & Real – time Monitoring​


CX Functions

  • Design Concept​

  • UX

  • Digital Engineering​

  • DevOps 


Operational transformation​

  • Call back reduction by 25%​ 

  • Maintenance hour reduction by 1 hr/mechanic/month​


Business Outcome​

  • Improved Customer satisfaction​

  • Enhanced First-Contact Resolution

  • Efficient Resource Allocation

CX Managed Services​

Salient Facts​

  • 24*7 Global Support​

  • 25+ brands rolled-out

  • US, UK, APAC, LATAM, Middle East & Africa​

  • Direct to Consumer platform​


CX Functions

  • B2B

  • B2C​

  • Customer Experience


Operational transformation​

  • Go to market reduced by 45%​

  • Standardized platform with higher ​ up-time (99.5%)


Business Outcome​

  • Better understanding of customers, leading to repeat orders​

  • Made digital presence better, faster, cost-effective and secure​

Salesforce Managed Services

Salient Facts​

  • 8*5 L2 & L3 support

  • 2500+ users across Europe, US & APAC​

  • Global Command Centre setup​

  • 10+ FTEs for support & enhancement​


CX Functions

  • Sales​

  • Service & Field Service​

  • Customer Portal​

  • Price, Quotes & Contract​


Operational transformation​

  • Turn around time for warranty support cases reduced by 20%​ 

  • Admin tasks reduced by 60%​


Business Outcome​

  • Stabilized business applications through design & code changes​

  • Enhanced Time to Market by reducing deployment time by 15% through CI/CD

Salesforce Managed Services

Salient Facts​

  • 8*5 L2 & L3 support and enhancements​

  • 1000+ users across US, Canada​

  • 15 + FTEs​


CX Functions

  • Sales​

  • Self – Service portal​


Operational transformation​

  • Sales enablement increased efficiency by 20% in customer response​

  • Revamping and enhancing the customer connect portal improved customer experience by 15%​


Business Outcome​

  • Quick delivery and response to customers.​

  • Improved the efficiency for dealers & distributors.​

  • Realtime tracking of orders improved delivery time.

Demos and Videos

Our Solves to elevate customer experience for our clients​

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

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